My Competencies / domains

I’ve been thinking how to better explain the domain areas I cover and have come up with this way of representing it…

User-centred Knowledge management User-centred IT performance improvement User-centred IT procurement criteria IT effectiveness measures  (systems & processes) IT programme planning User-centred IT strategy, Process improvement & design Business analysis (including Business Requirements) Customer-centred business performance improvement Customer-centred KPIs & benefits realisation Information Architecture & taxonomy design Customer experience design Usability testing & measures, Customer experience management Customer-centric service design Customer-centric strategy & planning Customer data analysis & usability measures Customer modelling & effectiveness measures

Essentially I operate both in the core IT organisation as well as the marketing organisation, and in both cases perform the function of tying the users (or the customers) into the business in various ways.

I’m concious that I often find it hard to explain the domain areas I cover and how these fit together, so this is one way to represent it. Maybe I’ll evolve this further to expand/ clarify it. In terms of what I want to do next, well I want to use some of these skillsets and techniques I’ve developed, many of which are genre-busting so are a bit hard to describe …

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